Shopping with Grattan is safe. We are part of ISIS - Internet Shopping Is Safe. Wherever you see the ISIS logo, you can shop online with confidence. If you would like any further information regarding IMRG's Internet Shopping Is Safe programme, please email IMRG isis@imrg.org.

Should you have any further questions that are not covered as part of our help pages, please contact us:

By email - Please use the 'contact us' button at the bottom left of this page or

By phone - Call us on 0871 987 0777 (Calls cost 10p per minute from BT landlines)

Exceptions To Our Approval Guarantee. Certain goods are not supplied on our usual approval terms. These items are clearly shown in the catalogue and on the site by this logo

DISTANCE SELLING REGULATIONS. You have the legal right to cancel your order within 7 working days of receipt. This right does not apply to personalised products, perishable goods and audio & video recordings and computer software which have been opened. Your statutory rights are not affected.

• Find you nearest Parcelshop by logging onto www.myHermes.co.uk/parcelshopfinder
• Only parcels that weigh 15kg or less and do not exceed 1.2m length x 1.0m girth in size can be returned via a Parcelshop
• Please tick the item(s) that you are returning on the returns form found on your delivery note
• Put the reason return code onto the sticky label found on your item(s). A list can be found on the return reason area. Write the return reason code (e.g. 56) in the yellow boxes provided. Repeat this step for each item you are returning.
• Put these items in the correct original packaging, wherever possible. Ensure items are packed securely to prevent loss or damage
• Please peel the label off the insert within your parcel or you can use the label which can be found in 'My Account' in the Returns Section and attach it securely to the parcel
• Take the parcel to your preferred Parcelshop. The Parcelshop will provide you with a receipt of posting which you should retain for your own records. THIS IS YOUR RECEIPT. Any missing parcel claims will not be valid if you do not have this receipt. Please also keep the parcel insert that you peeled the label off as this contains a record of your returns parcel number
• If you have lost your returns form and have your account registered online, you can access your order history by using the 'My Account' facility. Remember to include your account number, invoice and catalogue numbers in your parcel, along with your goods and reason for return
This service is only available in some postal areas, and a label will be included in your package if your area is included

Check List

Returns MUST be:

* Securely sealed
* Complete
* Unused
* In original packaging wherever possible
* Returned within 14 days

For some items (eg. large items) we might require you to call our customer services team on 0871 987 0777 (Calls cost 10p per minute from BT landlines) to arrange collection. If you have not been credited for any of your returned items you have to enquire within 60 days of collection, otherwise we cannot accept any liability.

Grattan offers you the latest looks at affordable prices. With fashion for her, him and the kids, as well as our extensive homes collection, we're your one-stop style shop. With our exclusive designs, you can stay one step ahead of the high street and your friends. And, even better, there's no worrying about affording it all. Our flexible payment terms* mean you can choose to pay no interest or free up your cash and pay less from month to month, perfect when you are budgeting for those special occasions like holidays and Christmas.

*Subject to status terms and conditions apply.

At Grattan we want you to enjoy, and feel confident about shopping with us. In addition to our Security and Privacy Policies, we subscribe to a number of professional organisations, such as IMRG. This has been set up to protect your interests as a consumer, and is an extra guarantee that all your dealings with us will be conducted in a fair and professional manner.

Grattan is a registered company.

Registered Office,
Grattan PLC
66-70 Vicar Lane
Little Germany
Bradford BD99 2XG

Should you have any further questions that are not covered by our privacy policy or as part of our help pages, please contact us:

By email by using the Contact Us button at the bottom left of this page

By phone: Call our customer service team on 0871 987 0777 (Calls cost 10p per minute from BT landlines.)

By post: Write to
Lynn O'Donoghue,
Grattan,
PO Box 1759,
Sheffield S96 5YB

Grattan complies with the principles of the Mailing Preference Service which helps individuals have their name added to or removed from members' mailing lists. Details are available from:

MPS Freepost 29,
LON20771,
London W1E 0ZT.

Ordering with us is quick and simple:

Online
Visit www.grattan.co.uk to start shopping.
You will need your account and email details to complete your order. If you do not have a Grattan Flex account already set up you can follow the simple step-by-step instructions to apply for one. Orders can be placed online 24 hours a day, 7 days a week.

You can also place an order with us:

By phone
Call us on 0844 556 5566 (7 days a week 8am to 11pm. There is an answering service between 11pm and 8am). Calls cost 5p a minute plus network extras. Have your order number, any offer codes, and the product details handy. Or use Quickserv on 0871 987 0222 (calls cost 10p a minute from BT landlines) any time to pay by credit or debit card, request a courier collection, find out the current status of your account, claim your commission. All you need is a touch tone phone and your Quickserv pin number which is shown on your monthly statements.

By post
Complete and post an order form to Grattan, PO Box 1759, Sheffield, S96 5YB

*All credit card payments will incur a 50p charge.

When you submit an order to us on our website you will receive a confirmation e-mail to advise you that we are processing your order. This e-mail does not constitute acceptance of your order by us. Your order will be accepted by us, and a contract formed, when we dispatch the goods to you.

If you are unsure of anything, or have any further queries regarding your order, you can either:
Telephone our Customer Services team on 0871 987 0777 (Calls cost 10p per minute from BT landlines) 8.00 a.m. - 11 p.m. or email us using the contact us button at the bottom left of this page.

Offer/Promotional codes allow you to take advantage of special discounts or free gifts that we may offer. Make a note of any 4-digit codes before you place your order. Unless otherwise stated offer codes can only be used once.

Online customers will be asked to fill in any codes they have in the box on the 'Confirm Your Order' page. Customers placing orders by phone will need to quote their codes, while postal and orders must have any offer codes written on them to qualify.

Don't forget if your order relates to an offer please quote the promotional code when ordering.

A media code is a 4-digit code printed on promotional material we may send you. It is used in conjunction with offer codes, allowing you to take advantage of targeted special offers we run.

Once an order has been placed, we regret we are unable to stop the order from being processed.

Important: Please note that when checking the status of your order in ‘Your Account’ or when contacting our Call Centre, the order won’t show on our system until the day after it was placed.

Once you have placed your order with us, we are unable to change any of the information you have given us, as most orders are dispatched from our warehouse. If there is no-one to sign for your delivery, you will be left a card from either our courier or the Post Office inviting you to re-arrange delivery.

For Direct Dispatch items, such as furniture and kitchen appliances, please contact us as soon as possible after placing your order, and we will do our best to contact the supplier directly and have your delivery details changed. Please check your confirmation email for the status of your goods before contacting us.

Should you need to change your details, for example you have moved house, you can change your details online using 'My Account'. Log in, select 'Personal Details' and edit details, you will be able to update your delivery address. The new information will be updated within 24 hours. Please note that any orders placed before changes are made will use your old details.

• For security purposes, all new and online customers must have their first order delivered to their home address.
• For any subsequent orders you can choose to have your order delivered to an alternative address e.g. work.
• You can do this at the time of ordering or you can store an alternative delivery address by logging in to "My Account"
• We can currently only store one alternative address but you still have the option to use a third address should you need to.

Orders placed through our Order Line on 0844 556 5566 (calls cost 5p per minute plus network extras) can also be delivered to an alternative address if requested IF you are an existing customer.

• Find you nearest Parcelshop by logging onto www.myHermes.co.uk/parcelshopfinder
• Only parcels that weigh 15kg or less and do not exceed 1.2m length x 1.0m girth in size can be returned via a Parcelshop
• Please tick the item(s) that you are returning on the returns form found on your delivery note
• Put the reason return code onto the sticky label found on your item(s). A list can be found on the return reason area. Write the return reason code (e.g. 56) in the yellow boxes provided. Repeat this step for each item you are returning.
• Put these items in the correct original packaging, wherever possible. Ensure items are packed securely to prevent loss or damage
• Please peel the label off the insert within your parcel or you can use the label which can be found in 'My Account' in the Returns Section and attach it securely to the parcel
• Take the parcel to your preferred Parcelshop. The Parcelshop will provide you with a receipt of posting which you should retain for your own records. THIS IS YOUR RECEIPT. Any missing parcel claims will not be valid if you do not have this receipt. Please also keep the parcel insert that you peeled the label off as this contains a record of your returns parcel number
• If you have lost your returns form and have your account registered online, you can access your order history by using the 'My Account' facility. Remember to include your account number, invoice and catalogue numbers in your parcel, along with your goods and reason for return
This service is only available in some postal areas, and a label will be included in your package if your area is included

Check List

Returns MUST be:

* Securely sealed
* Complete
* Unused
* In original packaging wherever possible
* Returned within 14 days

For some items (eg. large items) we might require you to call our customer services team on 0871 987 0777 (Calls cost 10p per minute from BT landlines) to arrange collection. If you have not been credited for any of your returned items you have to enquire within 60 days of collection, otherwise we cannot accept any liability.

Exceptions To Our Approval Guarantee. Certain goods are not supplied on our usual approval terms. These items are clearly shown in the catalogue and on the site by this logo

DISTANCE SELLING REGULATIONS. You have the legal right to cancel your order within 7 working days of receipt. This right does not apply to personalised products, perishable goods and audio & video recordings and computer software which have been opened. Your statutory rights are not affected.

The Grattan VIP loyalty club is an agent incentive scheme, offering fantastic rewards to our hardest working agents. The scheme is tiered, so the more money you make, the greater the rewards. With extra commission, competitions and preview incentives, Grattan VIP customers have the chance to expand their business and become even more successful.

All of our agents have the chance to become a Grattan VIP - at the end of each year, we assess the performance of all our agents, and write to the lucky qualifiers at the start of the following season with the good news.

• During checkout on the 'Confirm and Pay' page your customers will be available to select for each item from a dropdown list.
• Choose your desired customer for each item and simply confirm your order.

The Grattan VIP loyalty club is an agent incentive scheme, offering fantastic rewards to our hardest working agents. The scheme is tiered, so the more money you make, the greater the rewards. With extra commission, competitions and preview incentives, Grattan VIP customers have the chance to expand their business and become even more successful.

All of our agents have the chance to become a Grattan VIP - at the end of each year, we assess the performance of all our agents, and write to the lucky qualifiers at the start of the following season with the good news.

We all use the internet and we all know how convenient it is. You might use it for work, to keep in touch with friends, to shop online or manage your finances.

Huge numbers of emails are sent around the world every hour of every day. Thousands of new websites are launched. Millions of transactions are completed

But some of those emails may contain a virus that can affect your computer. Some websites are not what they appear to be. Everybody knows financial crime is on the rise, yet millions of internet users in the UK don’t secure their own internet access, and millions more use the same two or three passwords for every website they visit.

Just like you, online criminals have been quick to recognise the opportunities the internet presents. Their aim is to make money by stealing the data held on computers. They can do this in a number of ways, for example, by using viruses, fake websites and malicious emails. As well as exposing you to the risk of crime, viruses will often make your computer slow and unreliable.

These criminals can be based anywhere in the world, and it can be very difficult indeed for enforcement agencies to track them down.

As a consequence of the robustness of the protection systems used by businesses that hold customer lists, it is common for criminals to target their attention on less well-protected systems, such as those that might be used by consumers. Data so obtained is usually sold on to fraudsters who can assemble information from other sources to create an individual’s profile. This can then be used in crimes such as identity theft and credit fraud.

Industry experts report that attacks such as “phishing” (or hoax) emails to individuals are becoming more frequent and increasingly sophisticated. It is not known how many such incidents there are globally but the good news is that it is easy to protect yourself by taking a few simple precautions.

• Make sure your computer has current anti-virus and anti-spyware software.
• Ensure you have up to date firewall software.
• Always install the latest security upgrades.
• Carry out regular scans of your computer.
• Change your passwords regularly.
• Always be careful about disclosing your personal details.
• Visit our website and click on the “internet security” link.
• Be as well informed as you can be. Please see "Online Safety Advice", below.
• Above all, be vigilant. Provided you take simple steps to protect yourself, internet shopping is both convenient and safe.

Online Safety Advice

For advice on how to protect your identity online and to identify potentially fraudulent websites or emails we strongly recommend you visit Get Safe Online, a highly informative UK government-backed website with advice on what to do to avoid online fraud. Their website address is www.getsafeonline.org.uk.

Please be assured that we will never contact you or send emails asking you to provide personal information or to confirm your security details online. We would strongly advise you not to respond to any emails or websites that ask you to do so. If you are asked to do so by someone claiming to represent us, it is not a legitimate request and you should not respond or provide any information to them.

To help you understand the issues around online security, a series of Frequently Asked Questions (FAQs) have been produced which are designed to address any concerns you may have. These FAQs may be amended or added to from time-to-time.

What is Phishing?

Phishing (pronounced ‘fishing’) is the name given to the illegal practice of sending emails that appear to come from a genuine company but are actually sent by a fraudster in an attempt to trick you into disclosing information about yourself. These emails usually ask you to update or verify your customer account information by clicking on a link that takes you to a bogus website where you are asked to enter for example your account number and password or other sensitive information. This information is then used for fraudulent purposes.

What is Malware?

Malware is an abbreviation for "malicious software" and is a term used to describe hostile, intrusive or annoying software that is installed on your computer without your consent and often without you realising it.

What are Trojans?

A Trojan horse or Trojan is software that you may have been tricked into loading and running on your computer. Often, Trojan software is used to display unwanted advertisements or uncontrollable pop-ups on your computer; however other Trojan software is more harmful and permits unauthorized remote access to your computer without your knowledge. Trojan software might also be used to record keystrokes that you enter on your keyboard e.g. account names and passwords and to send this over the internet to a fraudster. More detailed advice on how to protect your computer may be found at www.getsafeonline.org.uk.

Is my data valuable?

All data is valuable but, in isolation, individual items of data are not generally valuable in their own right. The concern is that there is no way of knowing how many attacks there are globally. Criminals will obtain millions of different data items from a wide range of sources and are eventually able to run these together to assemble useable profiles for a very small number of individuals. To these criminals, this information becomes very valuable indeed and it is these individuals who are at most risk from identity theft and financial crime. Owing to the nature of such crimes, it is generally not possible to apportion blame for a crime against an individual to a specific incident or security breach.

I use my credit card / debit card to pay for my purchases. Should I be concerned?

No. You can be assured that we have robust systems in place to prevent unauthorised access. Because we comply with the Payment Card Industry’s guidelines, you are also protected no matter which method you use to place your order.

Do I ever need to change the password for my online account?

It is good practice to change your password regularly. Don’t use the same password for anything else, and don’t share it with anybody.

What should I do if I get an email that looks as it should but appears suspicious or asks me for personal information?

We will never ask for your personal or financial details by e-mail. You should not respond to something claiming to be from us and asking for such details.

If I think someone has obtained my information, what should I do?

If you are contacted by someone asking for further personal details, financial details, banking details or credit card details (or asking you to verify such details) you should not respond. Always follow the good practice described here, or visit www.getsafeonline.org.uk.

How can I stop emails from you go into "spam"?

Different standards apply depending on which anti-spam software you are using. You should check your spam filter settings. How you change these settings depends on the software you are using. You should check your documentation or consult your email service provider. Please be advised that most widely-available anti-virus software contains spam filters.

Where can I go to get advice?

Please read the information on our website. Alternatively, www.getsafeonline.org.uk is a government –funded website which is packed with practical advice on what to look out for and the steps you should take to protect yourself.

Shopping with Grattan is safe. We are part of ISIS - Internet Shopping Is Safe. Wherever you see the ISIS logo, you can shop online with confidence. If you would like any further information regarding IMRG's Internet Shopping Is Safe programme, please email IMRG isis@imrg.org.

Information held about you by the credit reference agencies may already be linked to records relating to people with whom you are linked financially. For the purposes of credit searching you may be treated as financially linked and you will be assessed with reference to any "associated" records.

If we enter a credit agreement with you we will also supply details of your agreement with us to the credit reference agencies, as well as ongoing details of your account and how you manage it. If you do not repay on time or in full we will tell the credit reference agencies, who will record details of the debt. All this information will be seen by other organisations carrying out later searches.

You have the right of access to your personal records held by credit and fraud prevention agencies. We will supply their names and addresses upon request. We, the credit reference agencies and fraud prevention agencies may also use the records for statistical analysis about credit, insurance and fraud. We may make periodic searches of Group records, credit reference and fraud prevention agencies to manage your account with us, to take decisions regarding credit, including whether to make credit available or to continue or extend existing credit. These searches will not be available to other lenders for credit assessment purposes. We may share your information with other organisations. By ordering from us you are consenting to us sharing your information with other organisations and to us or them contacting you for the marketing purposes by mail, telephone, e-mail or otherwise. If you do not wish to be contacted by us by telephone for marketing purposes, or if you do not wish to be contacted by other organisations for marketing purposes, please tell us.

We respect your privacy, and promise to use any information we hold about you in a safe and responsible way. By shopping with us, you are agreeing to our Privacy Policy, in particular, our use of your information, as outlined below. We control information we have collected about you that is relevant to your account. This includes:

• Your credit history
• The credit histories of any people you are financially linked to
• Your purchasing habits with us
• To verify your identity and that you are least 18 years of age (we cannot sell any goods to you if you are below 18 years of age.

We will use your information in the following ways:

• Reference checks
  When you open an account with us we will need to check your credit history and store the search on file. We will re-run checks each time you apply for, or we offer you further credit
• Marketing
  We may contact you with promotions we think might interest you, as part of our market research, either by mail, telephone or email.
• Third Party Marketing
  We may share your details to third parties whose offers we think might interest you
• Training
  We randomly monitor calls made to our Customer Services for training. This information will not be used for any other purpose.

We may also pass information about you to agents, service providers and employees to carry out services. In the course of providing such services, we may transfer your personal information outside the European Economic Area. We will employ appropriate security measures to protect your personal information where this is the case.

If you do not want us to use your information for third party marketing purposes, please write to us at: :

66-70 Vicar Lane,
Bradford,
West Yorkshire,
BD99 2XG

Any information we collect about customers browsing and buying habits is used to improve the Grattan website and the products and services offered to our customers. It also assists us with the detection and prevention of fraud.

We will collect information from you when opening your account and processing your orders
We will automatically collect information such as your browser IP address to make shopping with us easier, for example, remembering your log-in details.

We will use cookies (electronic tags) to monitor your browsing and buying habits on our site, for example, which pages are visited, and whether they are purchased from.

Information we hold about you is securely stored electronically. When you open an account with us, your details are encrypted, and remain so every time you purchase from us. Personal information is encrypted to protect against fraud.

Callers to our Customer Services will be subject to a security check.

Online customers will require a log-in and password to access their account.

Our courier service will have selected access to your details for delivery purposes only.

1. Pay the full interest opt-out amount which is based on an equal repayment each month.
2. Choose to pay less one particular month, from as little as 5% of your outstanding balance, subject to a 5 pound minimum, at only 2.528% interest per month

   (Representative 34.9% APR)

If you choose to pay the minimum payment (5%) one month, the following month you will again be offered the option to make the interest opt-out payment. In this case, the interest opt-out payment will be the outstanding balance, divided by the number of months remaining in the interest opt-out period.

The 5 month opt-out period is re-set after each subsequent purchase is authorised and booked up to the account, regardless of any other activity on the account, except when the account is in arrears.

The application of Complete Cover transactions will NOT be counted as a purchase and will not trigger a re-set of the 5 month opt-out period.

No interest will be charged if you pay by the date specified on the statement, either the full balance due, or the amount specified for the interest opt-out option. With each new purchase, the 5 month interest opt-out will be recalculated unless the account is in arrears.

Interest of 2.528p in the pound

(Representative 34.9% APR variable)

will be charged on the balance brought forward from the previous month minus any payments made. Purchases on your previous statement will be subject to interest.

Any returned items will not trigger a reset of the 5 month interest opt-out period.

What happens if my application is declined?

We work with a small number of selected partners who may be able to help you find alternative sources of credit, including loans and credit cards, or help and advice with debt management. We will provide you with contact details for these partners and we may also pass your details onto them if we think these people may be able to help with your particular circumstances. Details of how to obtain your credit file are available at www.grattan.co.uk/creditreport.

Grattan endeavours to display accurate prices for all our products at all times. However, in some instances there may be discrepancies in pricing between the catalogue and the website.

VAT is included in the prices at 20% where appropriate. VAT is not charged on children's clothing or shoes. Insurance Premium Tax is included for certain products at 5.6%. Alterations to these rates may cause price changes.

We try to ensure that all prices on our website are accurate and up to date. If we discover an error in the pricing of our goods before we accept your order, we reserve the right to cancel it. You will, of course, have the option to resubmit your order at the correct price if you wish. Any email or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance.

Please Note: Prices shown in the current catalogue/online supersede previous prices.

What type of curtain to choose?

Curtains can be a great way to inject colour into a room, or to make a real feature of a window - they can be dressed up or down as much as you want. Brighter/richer colours and heavier fabrics will draw the eye to a window, while lighter colours and fabrics will make a small window appear larger.

Most of our curtains are sold in pairs, but the sizes in the catalogue refer to each individual curtain. Voile panels and door curtains are sold singly. Pencil pleat (standard) headed curtains can be hung on a track or pole. The three hook positions allow some adjustment to the final depth. They can be fitted with a decorative pelmet (top section) if wished.

Tab top (loop top) curtains hang from poles only, and are ideal for longer length curtains. Remember to position the pole high enough above the window to prevent light appearing between the pole and the tab tops.

Eyelet curtains hang from poles only, and have reinforced holes at the top of the curtain. Ideal for heavier fabrics and longer lengths, they make a feature of the way they are hung.

Voile curtains are much thinner and can be used as nets or on their own to create a softer effect, especially in a smaller room. They generally tend to have tab top fitting for ease of use.

What type of blind to choose?

Blinds are ideal for where a functional, rather than decorative window covering is needed. They are great for rooms with small windows, or where space is at a premium, as they are less obtrusive than curtains, especially if fitted within a window recess.

Roller blinds are the most practical, basic type of blind. Made from fabric that has been specially treated and stiffened, many come in wipe-clean versions. They are operated by a cord pulley system, making them really easy to use.

Venetian blinds are made from wooden or aluminium horizontal slats which can be raised, lowered and tilted to let in varying amounts of light, so are ideal for rooms like home offices.

Louvre or Vertical blinds operate in the same way as Venetian blinds, in that the slats can be tilted, or completely opened and closed to let in varying amounts of light. These are good for long windows, e.g. French windows, and rooms like home offices.

Roman blinds are made of fabric which ruches when the blind is up, and remains straight when the blind is down. It is operated by a cord pulley system, and sometimes have wooden slats behind to preserve the decorative fabric effect.

Measuring your window:

Length/depth: For curtains, measure from the bottom of the rings of the pole or the top edge of the curtain track to where you want the curtains to finish. For blinds, choose whether you want your blind to sit inside or outside the window recess. Measure from where you want the blind to hang, down to where you want it to finish.

Width: For curtains, measure the total width of the curtain track or pole (excluding decorative finials) and order the width of curtains closest to this measurement. This allows for double the fabric fullness e.g. a 90 inch/228cm pole will need two 90 inch/228cm curtains. For blinds, measure the width of your window, either inside or outside the window recess. Most blinds can be cut down to size to fit specific window widths.

Fitting your curtains: Make sure your curtain track or pole is the correct length, and mark where on your wall you want it to sit. Drill holes and fill with raw plugs before screwing down the fittings. Arrange your curtains on the pole or track exactly how you want them to hang - this is especially important for pencil pleat curtains with hook fittings. Fit the track or pole and thread your curtains on. For pencil pleat curtain headings we recommend choosing a wider width for a fuller look e.g. a 72 inch/182cm pole will require two 90 inch/228cm pencil pleat curtains. For tab top curtains we recommend curtains 1.5 times the width of the pole e.g. a 72 inch/182cm pole will require two 66 inch/167cm tab top curtains. If you want a pelmet to go with your pleat top curtains, you will need two tracks or a special curtain or pelmet track. Order a width closest to 2.5-3 times the length of the rail e.g. a 72 inch/182cm pole will require a 230 inch/584cm pelmet. Net curtains are sold by the metre at several depths to suit most window sizes. Each curtain will come ready with a slotted top for use with a tension rod or wire. We recommend you order between 1.5-2 window widths for a soft drape e.g. a 72 inch/182cm window requires 3 metres of net curtain (4 metres for a fuller look).

Fitting your blinds: If you need to cut your blind to size, measure the required width along the top bracket of the blind. Remember to allow for the winding mechanism if there is one. Use a small saw to cut through the tube, and a pair of scissors or knife to cut the fabric. If your blind comes with a fitting bracket, you will need to measure where on the wall or inside the recess you want it to hang. Mark any holes for screws on the walls and drill before fitting raw plugs. Screw in your bracket and hang your blind.

Looking after your curtains or blinds: Accidents will always happen, but if you treat spillages and stains correctly you will keep your curtains looking clean and new. Dealing with spillages quickly can prevent staining - never scrub your curtains, or use bleach, hot water or washing-up liquid on them, as you can make the stain look worse, and even damage your curtains. You may find it worth treating your curtains with a fabric protector, especially if you have young children. Consult a professional dry cleaner for large stains, or stains you don't feel confident tackling yourself.

Stain Removal Guide:

Biro: this will cause a permanent mark if left, so be careful not to spread the stain when treating it. Dab the area with a cloth dipped in methylated spirit until the stain is removed. Make sure the area is well ventilated

Blood: soak up the blood with an absorbent towel, such as kitchen towel before dabbing the area with a clean, white cloth dampened with water. If the blood has dried, dissolve it with cold water first. Blood stains may need treating more than once

Chocolate: use a blunt knife to remove as much as the chocolate as possible from the curtain. Dilute some washing detergent in water, and dab the area with a clean, white cloth

Felt-tipped Pen: for water-based pens, dab off the stain with diluted washing detergent. For spirit-based pens (these have a strong smell), dab the stain with a cloth dipped in methylated spirit. Make sure the area is well ventilated

Grease or Food: use a blunt knife to remove as much of the grease as possible from the curtain. Apply a small amount of dry cleaning fluid to the stain and dab off with a clean cloth

Paint (emulsion): soak up as much paint as you can with an absorbent towel, such as kitchen towel before cleaning the affected area with cold water. Moisten a clean, white cloth with diluted washing detergent and dab dry. Use extra water if necessary

Paint (oil-based): soak up as much paint as you can with an absorbent towel, such as kitchen towel before cleaning the area with methylated spirit. Dab the area with washing detergent and then water. Dab until dry and then lightly brush the area. Make sure the area is well ventilated

Tea, Coffee, Red Wine, Milk & Juice: soak up as much water as you can with an absorbent towel, such as kitchen towel. Dilute some carpet shampoo in water, and dab the area with a clean, white cloth

Wax: lay a piece of brown or greaseproof paper, or a kitchen towel over the area and iron with a hot iron to lift the wax. Repeat with a clean sheet pf paper until all the wax is removed

Don't forget:

Professional Installation: if you are unsure about fitting curtains or blinds yourself, contact a professional decorator - try your local telephone directory

Furniture Protection Cover: sometimes accidents happen, no matter how careful you are. With our Furniture Protection Cover, you won't have to worry about spillages, stains or accidental damage. We'll either fix the problem or deliver a replacement

Returns Policy: please note that all opened, used and made-to-measure curtains and blinds are excluded from our usual returns policy. This does not affect your statutory rights with regards to unsatisfactory goods.

Having a baby is an exciting time, and a time when you will also be faced with a dazzling array of baby and toddler products from which to choose. Many, if not all of these products may be completely new to you.

You will of course want to ensure that you get the best and most appropriate things for your baby. With this aim in mind we hope this guide will give you the following:

• Key product information to help you to make informed decisions about what to buy.
• General advice and guidance on what products might be suitable for you, for example what pushchair to choose based on your lifestyle.
• Advice on the law, specifically children and car seats.
• Sources of further information.

We expect that the information here will be particularly useful to you if this is your first baby. However, if you already have children you may also find this guide useful as a refresher on what you need to consider, as well as a source of up-to-date advice.

This guide is not exhaustive, but aims to give you a broad overview of some of the key products you will need to buy, versions of which are available in our catalogue and/or on our website. For specific product information you should refer to the product details.

TRAVEL / OUT AND ABOUT

Pushchairs

Your Pushchair is a key purchase, and may be your biggest single purchase for your baby. It's important to buy the right one, with consideration to your lifestyle and your child's needs. It can be hard to choose, so before you buy you may want to consider the following:

Your Child's Needs

The needs of a small baby and an active toddler are very different. Many models are designed to cater for your child through several stages of their growth and development. One of the first things to consider is whether the pushchair is suitable for a new-born. A new-born baby needs to lie completely flat, so it is important that the seat has a full lie-back facility. Alternatively, you can use a carrycot that fits onto a pushchair to form a pram. A baby car seat that clips into a pushchair frame means you don't have to wake your baby as you move from car to pushchair. Some pushchairs have reversible seat units, and where baby faces the parent it is said to aid speech development.

Your Lifestyle and Needs

Size, weight and transportation are important considerations. How often and how far will you have to carry the pushchair? Will you be using public transport? Think of the size of your boot, will the folded pushchair fit with room for shopping? If you walk a lot, choose a sturdy model with lockable wheels. Swivel wheels make a pushchair easy to manoeuvre, while fixed wheels make handling easier over rough surfaces. Some pushchairs offer both a fixed and swivel wheel option.

Budget

A key consideration is how much you want to spend on a pushchair. Most styles of pushchair/travel system are available at a range of prices to suit all budgets.

Talk to family and friends who have pushchairs and get their advice and experience.

Types of Pushchairs and packages:

Strollers and Buggies

These are the lightest and most easily transportable pushchairs, ideal for shopping, travelling and holidays. Usually fairly simple in design, stroller seats that recline to a completely flat position are suitable from birth, those that partly recline are suitable from three months and strollers that do not recline at all are not suitable for children under six months.

Pushchairs

Pushchairs can vary in size, weight and function. Most have a horizontal lie-back position that makes them suitable for new-borns as well as older babies and toddlers. Pushchairs usually have additional features to Strollers and the frame may also be able to accommodate other pieces of equipment (e.g. Car Seats, Carrycots).

Three wheel pushchairs

These pushchairs are generally suitable for babies aged from three/six months because they partly recline, although some models recline far enough to use from birth. Some models are described as 'joggers' and are popular with parents who enjoy serious walking or even jogging with their baby. A single swivel front wheel makes this type of pushchair highly manoeuvrable.

Travel systems and 2-in-1 or 3-in-1 prams

A travel system is a pushchair that comes with a compatible infant car seat, which fits onto the pushchair frame. This allows you to move your sleeping baby to and from the car and pushchair with minimal disturbance. When the car seat is fitted to the pushchair your baby will face you. Some pushchairs have optional car seats that can be bought separately to form the travel system.

Some models also combine a Carrycot suitable for transporting new-born babies. Your baby can sleep in the carrycot for the first few months so this is worth bearing this in mind when you are considering purchasing a moses basket, crib or cot.

Tandem pushchairs

A tandem pushchair is suitable for two children of different ages. Usually one child from birth, and one from 6 months.

It has one seat in front of the other and offers a practical solution to transporting your baby and toddler together.

Twin/Double Pushchairs

For carrying two babies, or a baby and toddler, side by side. Most are suitable for babies from birth.

Accessories

Pushchair/pram accessories such as footmuffs, change bags, and raincovers, may be included in the price or may be optional to buy separately.

• Changing bag, A convenient way to store everything when you are on the move with your baby. Most bags come with a changing mat and several pockets for soiled items and bottles etc.
• Sun parasol, Helps protect your baby from sunlight.
• Footmuff, Ideal in cold weather - keeps your baby warm. Some foot muffs convert to pushchair/pram liners.
• Raincover, usually clear PVC, covers the pushchair and protects baby in wet weather.

Carriers

Baby carriers allow you to be very close to your baby. They come in a range of styles and can be fitted to the front, or on your back. Front carriers can have baby facing you (from birth), or facing frontward (from 3 months). Back carriers should only be used from 6 months. It is recommended that carriers are used for short periods only, and whilst baby is awake.

THE NURSERY

Beds

There are a variety of bed options you can choose. Moses baskets through to cotbeds are all suitable from birth. Some people prefer a smaller moses basket while baby is very young, moving to a larger cot/cotbed later. A moses basket is easy to transport, but may not be necessary if you already have a separate carrycot as part of your pushchair package.

Moses Baskets

Suitable from birth up to approximately 3-4 months (or until baby starts to pull themselves upright). They are lightweight and portable so that you can keep baby close to you wherever you are. Also useful when visiting family and friends. Can be placed on purpose built stands, usually bought separately.

Cribs

Suitable from birth up to approximately 3-4 months (or until baby starts to pull themselves upright). Larger than a moses basket and more substantial, some have the additional benefit of a swinging or gliding action to soothe baby to sleep

Cots

Suitable from birth up to approximately 24-30 months. Can be used from birth or once your baby has outgrown their moses basket or crib. Many cots have a drop side to make it easier to reach your baby. Height adjustable mattress bases let you reach a small baby easily, then you simply lower the base as baby grows. Teething rails (if supplied) on the side of the cot protect baby's gums and new teeth, and the cot itself. Most cots take a 120 x 60cm mattress.

Travel cots

Suitable from birth up to approximately 2 years. Lightweight folding cots usually made from mesh and fabric on a metal frame. Designed for occasional use only. Some travel cots also feature a basinette, allowing the base to be raised as on a standard cot. Other features may include a change station that fits on the top, and a toy bar for baby's entertainment.

Cotbeds

Suitable from birth up to approx. 5-6 years. Has all the features of a cot, however, the sides are removed as your child gets older which converts the cot to a junior/toddler bed. Most cotbeds take a 140 x 69cm mattress.

Junior Beds

Suitable up to approx. 5-6 years, and will be used after your child has outgrown their cot. May be supplied with safety rails that can be removed as your child gets older.

Bedding & Sleeping

To ensure your baby sleeps safely you will need to make sure they cannot get tangled in their bedding. It is also important to check that your baby is not in danger of overheating.

Babies should always be laid to sleep on their backs unless there is clear medical advice to do otherwise.

Keep your baby's head uncovered and place them in the 'feet to foot' position. The 'feet to foot' position is when you place your baby with their feet towards the end of the cot, with their head towards the centre. This will prevent them wriggling under the covers. You should make up the cot so that the covers reach no higher than your baby's shoulders.

Small babies are not good at controlling their own body temperature, so it is important that you monitor their temperature and adjust their bedding accordingly. It is just as important that your baby does not get too hot as it is to ensure they are not too cold.

The amount of bedding you use depends on room temperature. However, in addition to a vest and a bodysuit, we would recommend one sheet and up to three thin blankets as follows:

• Room Temp Bedding
• 24°C/75°F - 1 sheet only
• 21°C/70°F - 1 sheet plus 1 layer of blanket
• 18°C/65°F - 1 sheet plus 2 layers of blanket
• 15°C/60°F - 1 sheet plus 3 layers of blanket
• *18°C is the ideal temperature for the nursery.

Size guide

To help ensure that your baby sleeps safely, it is important to buy the right size bedding, whether you're using a moses basket, carrycot, cot or cotbed. Guide sizes are:

Sheets

• Fitted pram/ crib sheet - 35 x 75 cm
• Fitted cot sheet - 60 x 120 cm
• Fitted cot bed sheet - 70 x 140 cm

Blankets

• Pram/ crib blanket - 70 x 90 cm
• Cot/Cot bed blanket - 130 x 180 cm

Cot quilts, duvets and pillows should not be used for babies under 12 months old. Check the tog rating on bedding - the higher the rating the greater the warmth.

Sleeping Bags

Sleeping bags ensure that baby is always covered and is not able to slip under sheets. It is suggested that a shirt is worn while in the sleeping bag, but no additional bedding is needed with them. The temperature of the room should always be monitored.

Mattresses

It is recommended that every new baby should have a new mattress because the interior of a used mattress may have been permanently compressed by the previous baby who used it, making it less comfortable and less effective.

Getting the right size and shape of mattress is essential. To ensure you get the right size mattress you need to measure the internal length and internal width of the furniture.

Cot mattresses are usually 120 x 60cm, and Cotbed/Junior bed mattresses are usually 140 x 69cm.

Mattresses are usually available as 'foam interior'; where a core of foam is encased in a waterproof non-PVC cover, or, as a 'sprung interior'; where coiled springs offer firmer support. Mattresses are generally reversible for even wear, waterproof and wipeable. Some have quilted covers that are washable.

HOME & PLAY

Monitors

Baby monitors can give you peace of mind when you are out of normal sound and vision range of your baby. They can vary considerably in function and price. with some being simple sound monitors, others monitoring baby movement, and some being visual monitors which may also allow you to link the parent unit to your TV. Monitors may also display room temperature and incorporate other functions such as a night light, so it is important to consider what you want from a monitor before you buy. The listening range and sound quality of the monitor is also likely to be another key consideration.

Safety Gates

There are many products available to make your home a safer place for children to explore. Safety gates can be screwed directly into the wall or 'pressure fixed' without the need for screws. A portable folding safety gate allows you to easily move it around the home or take away to friends and family when visiting. You may want to consider buying two gates - one for the bottom and one for the top of the stairs. You should measure your door/stair gap before you buy - most gates fit a range of gaps, and gate extensions may also be added to ensure the correct fit.

Highchairs

Your baby is ready to use a high chair when he or she can confidently sit unsupported, this will probably be from the age of approximately six months. There are many highchair designs available - some are small and compact folding with fixed back positions, while other models have a height/recline adjustable seat and other accessories. Wooden highchairs range from traditional to contemporary, and also often adjust to accommodate your growing child.

Bouncers

Bouncing cradles are suitable from birth. Models can incorporate soothing melodies and a vibration function, as well as stimulating toy bars.

Activity bouncers are suitable from 6 months and are usually fitted to a door frame with the baby supported upright in a harness.

Walkers

Baby activity walkers are suitable from 6 months old until baby can walk by themselves. They provide safe exercise, as well as sound and visual stimulation via electronic play trays. Walkers usually have adjustable height positions, and fold down for compact storage

Activity Mats

Suitable from birth, activity play mats allow baby to lie flat on their back and provide visual (and possibly sound) stimulation. Some activity mats develop into a play gym for use up to approximately 2 years old.

ADDITIONAL INFORMATION

We hope you have found this guide useful. You will find further 'product specific' information' from the source below:

• For detailed advice on specific products you can contact many of our suppliers direct by calling the Supplier Helpline numbers printed in the information pages at the back of your catalogue.
• With similar products often varying considerably in function, you should carefully read the printed information relating to each individual product.
• When you have made your purchase, read the supplier instructions and any product labelling carefully, and retain for future reference.

CAN'T FIND WHAT YOU ARE LOOKING FOR?

We are constantly striving to improve our offering to you. If you can't find what you are looking for in our range please feel free to e-mail us via the 'Contact us' section on our website. Please mark your e-mail for the attention of the nursery buyer. We appreciate your comments, which we will use to enhance our range.

Extended Warranty Cover: There is never a good time for an appliance to break down and repairs can be expensive which is why it makes sense to protect them. With an extended warranty for approved repairs you won’t have to pay a penny more in repair costs. If your product does develop a fault or suffer damage caused by accident, we’re just a phone call away.

Returns Policy: please note that once TV's, DVD's, Home Entertainment & Home Cinema packages are installed or connected they are excluded from our usual returns policy. This does not affect your statutory rights with regards to unsatisfactory goods.

What model to choose?

Cookers: It's important to get it right when choosing appliances that will be used regularly and are built to last. Whatever the shape or size of your kitchen, we've got the perfect cooker and/or microwave to complement it. There are lots of options to choose from, depending on whether you want gas, electric, or a combination of both, and whether you're after a range cooker for feeding lots of hungry mouths, or a compact upright cooker for occasional use. Gas cookers provide instant, easily-controllable heat, and cook food quickly. Electric cookers provide drier heat but can take longer to heat up. They are thought to be a cleaner, more environmentally- friendly source of energy. Dual-fuel cookers combine the benefits of both gas and electric for the best cooking results, usually in a gas hob and electric oven combination.

Microwave Ovens: There are two types of microwave to choose from. Touch microwaves are the most basic type of microwave oven. They offer basic cooking and defrosting functions with a timer function. Combination microwaves have a built in microwave and oven for different types of cooking. They offer all the convenience of a microwave and the added benefit of a grill, so are ideal for functions such as browning. They are an economical way of cooking, halving the amount of time taken to cook many foods when compared with a traditional oven.

Features to look for:

Fan Assisted: food is cooked more quickly and evenly as circulating air regulates the oven/microwave temperature

Ceramic Hob: these heat up more quickly than glass ones and are easy to clean

Halogen Hob: these heat up quickly and have a temperature indicator to warn you that plates are hot. Also easy to wipe clean

Glass Hob Cover: when folded down they provide extra worktop space and storage, when folded up they provide an instant, wipe-clean splashback for the hob

Window Front: see how your food is cooking at a glance with a clear, window front

Wattage: choose a microwave with at least an 800w power rating for the best cooking results

Variable Power: most models will have variable power levels for cooking different foods, including defrost and reheat functions

Grill/Browner: choose a microwave with a built-in grill/browner for all the convenience of a microwave with the cooking power of a conventional oven

Enamel Lining: helps microwave food quickly and is easy to wipe clean

Don't forget:

Measuring Up: remember to measure accurately to ensure a good fit for your cooker. Take into account opening doors, cooker hoods and hob covers when deciding where to position it

Extended Warranty Cover: There is never a good time for an appliance to break down and repairs can be expensive which is why it makes sense to protect them. With an extended warranty for approved repairs you won’t have to pay a penny more in repair costs. If your product does develop a fault or suffer damage caused by accident, we’re just a phone call away.

Returns Policy: please note that once cookers are connected or installed they are excluded from our usual returns policy. This does not affect your statutory rights with regards to unsatisfactory goods

Benefits...

• Begin with the most natural exercise, walking and gradually build up to a gentle jog or run.
• Motorised models have an adjustable incline level, motorized on more expensive models. The steeper the incline, the greater the effort.
• Preset programs assist your workout routine. Programming options run from basic cardio and fat burning workouts.
• Track speed, time, distance, calories burnt and energy used, to measure your progress. Therefore, specifically tailor exercise to your own personal fitness.

Benefits...

• Simple to use with little practice - an ideal starting point for your exercise routine.
• You can even watch TV or read a magazine whilst working out.
• Resistance levels allow you to exercise at different intensities.
• Track speed, time, distance, calories burnt and energy used, to measure your progress. Therefore, specifically tailor exercise to your own personal fitness.
• Adjustable seats and handlebars, cushioned seat pads help to ensure a more comfortable workout.

Benefits...

• When used correctly improves muscle tone and suppleness.

Benefits...

• Work your upper and lower body together, or focus on one at a time. They provide a full body workout and are great for improving overall fitness quickly.
• Simple to use and require little practice.
• The smoothness of motion and adjustable foot plates help to make your workout more comfortable.
• A number of resistance levels allow you to exercise at different intensities.
• Track steps, time, distance, calories burnt and energy used, to measure your progress. Therefore, specifically tailor exercise to your own personal fitness.

Benefits...

• Beneficial for the back, improving suppleness and developing strong posture.
• Very low impact on joints.
• Strengthen heart and improve circulation.

Browsing:
Wander through our site at your leisure, exactly as you would in a shop. Perfect if you aren't looking for anything in particular, or just need some inspiration

Browsing by product category:
Choose a product category (e.g. Shoes & Accessories) to search. Specify styles, colours, designs and price ranges by selecting options from the menus displayed on each page to help refine your search. Browse different categories at any time by clicking on the option bar at the top of the page

Searching by product name or type:
Find a particular product, e.g. womens trainers, by using the Find It Now button. This will take you directly to the product(s) you are looking for, if we stock it

Quick Order:
Perfect for when you don't have much time or if you've spotted something in our catalogue, but would prefer to order online, Quick Order uses catalogue codes (e.g. 97D051Y) to find items quickly, just leaving you to choose sizes and quantities put them in your basket. If you would like to order more than 10 items this way, simply repeat the process. For rings and other personalised items please call 0844 556 5566 to complete your order. (Calls cost 5p a minute plus any network extras).

There is so much to choose from on the Grattan website, that searching for individual products can sometimes be the fastest way to find them. When searching, there are a few tips to follow to make sure that you get the best results, and that must-have item:

• Check your spelling is correct
• Try searching using a different name for something, e.g. if a search for Capri trousers doesnt return what you are looking for, try cropped trousers instead
• Be logical and try searching by category, e.g. t-shirts or dresses, and then refine your search from there by colour, style or occasion
• If a word can be spelt more than one way, try different spellings, e.g. swim suit, swimsuit
• If searching for a plural doesnt work, try searching for an individual item, e.g. lamps, lamp.