Help

Please select from the following areas of help:

Ordering

How do I claim my 20% discount on my first order with you?

How do I order?

Are discounts shown on online orders?

Why does my discount not show on my order?

What is Quick Order?

What is a Media code?

What are Offer/Promotional codes?

How do I cancel an order?

What happens once I place my order online?

Do I need an email address to order online?

Will my order be delayed if any items are out of stock?

Will I be told if items I order are out of stock?

Can I track my order?

Why is part of my order missing?

I forgot to use my Offer code when I placed my order. Can I still claim my discount?

The item I want has sold out. Will you get any more in?

My order is a gift for someone. Can I add gift wrapping or a message?
Delivery

What are the Last Order Dates For Christmas Delivery 2008?

How long is delivery?

Can I choose a delivery date/time?

Do you offer Next Day Delivery?

How much is delivery?

What are your furniture delivery times?

What are your Special Delivery Services?

What if I am out when my goods are delivered?

Can I have an order be delivered to a different address than my home?

Do you deliver to BFPO addresses?

Do you deliver to Ireland?

Can I change my delivery address after I have placed my order?
Buying Guides

How can I cut my electricity costs?

Car Seats Buying Guide

Fitness Buying Guide

Jewellery Buying Guide

Luggage and Travel Buying Guide

Nursery and Baby Products Buying Guide

Computers Buying Guide

TV, DVD/Blue-Ray players and Home Cinema Buying Guide

Mini & Micro Systems, MP3 Players and Digital Radio Buying Guide

Cameras and Camcorders Buying Guide

In-Car Entertainment and GPS Satellite Navigation Systems Buying Guide

Digital Cordless Phones Buying Guide

Indoor Lighting Buying Guide

Curtains and Blinds Buying Guide

Carpets Buying Guide

Rugs Buying Guide

Towels Buying Guide

Bedding Buyers Guide

Mattresses and Divans Buying Guide

Showers Buying Guide

Vacuum Cleaners Buying Guide

Cookers and Microwave Ovens Buying Guide

Fridges and Freezers Buying Guide

Washers and Dryers Buying Guide

Lawnmowers Buying Guide

What are the locations for perfume experience days?

What are the locations for the Virgin Active experience days?

What are the locations for Junior Karting for One?

What are the locations for make-up lesson experiences?

What are the locations for the Classic Short Break Gift?

What are the locations for the recording studio day gift?

What are the locations for the family portrait gift?

What are the locations for the spa break for two gift experience?

What are the locations for the balloon flight gift for one person?

What are the locations for the balloon flight gift for two people?

What are the locations for Motor Racing?

Where are the locations for flying lessons (explorer)?

Where are the locations for flying lessons (discovery)?

Where are the locations for Aerobatic Flight?

What are the locations for Quad Biking (1 person)?

Where are the locations for Quad Biking (2 people)?

What are the locations for 4 x 4 Driving Discovery?

What are the locations for Gliding Lesson Discovery Experience?

What locations are available for Paintballing for Two Discovery?
Payment

How do I make payments to my Personal Account and can I pay my balance off in full?

Can I spread the cost of my order over a longer period?

How can I pay for my goods?

What is Mastercard SecureCode?

What is Verified by Visa?
Recycling

How can I recycle my packaging and old products?
Returns

How much are returns?

How are refunds credited?

How long does it take to receive a refund for returned goods?

What items can I or can't I return?

What is your returns policy?

Can you confirm you received my return?

How do I return an item that is over the 14 Day Home Approval Period?

What is your Christmas Returns Policy?
Managing Your Account

What if I forget my password for Internet Account Management?

Can I manage my account online?

Why do I have an account number?

How do I change my account details?

I can't log in to my online account. Is there a reason for this?

What does "Remember Me" do?
About Us

Who are Grattan?

What is your commitment to me?

What is your Code of Practice?

Are you a member of the Mailing Preference Service?

Can you give me some corporate information?

How can I contact you for further information?

Websites we like
Grattan Personal Promises

1. Staff who care

2. Affordable ways to pay

3. Fabulous Products

4. Sizes that fit!

5. Fantastic delivery services

6. Emergency cover

7. Peace of mind through our insurance & other financial services

8. Price Promise

9. A great website
Privacy

What is your data protection policy?

What is your privacy policy?
Security

What are cookies and how do you use them?

Can I use my credit/debit card safely on your site?

Is the site secure?
Terms and Conditions

What are substitute items?

What are your terms and conditions for magazine subscriptions?

What are your terms and conditions for the sale of knives?

What are your Recommend a Friend terms & conditions?

What are the Personal Account terms and conditions?

What are your Catalogue Request terms and conditions?

What are your terms and conditions for the use of Offer Codes and Discounts?

What are your E-mail Sign-up terms and conditions?

What are your 50,000 pounds Prize Draw terms and conditions?

Do your prices include VAT?

What are your pricing terms and conditions?

What are your Christmas Calendar Competition terms and conditions?

What are your Win a Gift from your Christmas Wishlist terms and conditions?

How to install and uninstall the Grattan Christmas Countdown Calendar Widget
Website Use

What are the terms of use for this website?

How do I add Grattan to my E-mail Address Book?

How do I complete my order?

What ways can I shop on this website?

Do you have any search tips?

What are your recommend a friend terms and conditions?
Agents

How do I claim Commission?

What is the Consumer Credit Act?

What is a Grattan VIP customer?