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Help
Please select from the following areas of help:
Most Frequently Asked Questions?
How can I contact you?
What items can or can't I return?
Do you offer Next Day Delivery*?
How do I return my item(s) safely?
How long have I got to return a product?
Do you offer FREE* Standard Delivery and Returns?
About Us
Who are Grattan?
Can you give me some corporate information?
How can I contact you for further information?
What is your commitment to me?
Are you a member of the Mailing Preference Service?
Ordering
How do I order?
What is Quick Order?
What happens once I place my order online?
What are Offer/Promotional codes and Media Codes?
I forgot to use my Offer code when I placed my order. Can I still claim my discount?
How do I cancel an order?
Does my discount show on online orders?
Can I look at the progress of my order?
The item I want has sold out. Will you get any more in?
Will I be told if items I order are out of stock?
Why is part of my order missing?
What are substitute items?
Delivery
What are the Highlands/Islands and Offshore Delivery charges? (No charge for fashion items).
Do you deliver to Ireland?
Do you deliver to BFPO addresses?
Do you offer FREE* standard delivery?
Do you offer Next Day Delivery*?
IMPORTANT INFORMATION for larger items. Do Special Delivery Conditions apply to your order?
What are the Delivery services/costs for large Kitchen Appliances?
How much does it cost for delivery and connection of American-style Fridge Freezers?
How soon will my goods be delivered?
Which Courier service do you use?
Can I change my delivery address after I have placed my order?
Can I have an order be delivered to a different address than my home?
What should I do if there are missing items in my delivery by courier?
What if I am out when my goods are delivered?
Can I specify a safe place for the courier to leave my parcel if I'm not at home?
Payment
How can I pay for my goods?
How does Buy Now Pay Later work?
Can I pay by Direct Debit on my Grattan Account?
What is Verified by Visa?
What is Mastercard SecureCode?
What is my Card Security Code?
Grattan Flex Account
How is the Grattan Flex Account different to the way I can pay now?
How can I spread the cost of my order over a longer period?
How do I make payments to my Personal Accounts and can I pay my balance off in full?
What happens on my account if my balance drops below £500?
How do I know how long my Interest-Opt-Out Period is?
What happens to my existing account balances?
What is the minimum I can pay?
How much will have to pay if I always pay the minimum repayment?
Will my Interest Opt-Out Period - 5 or 12 months - be based on items I buy or on the whole order?
What happens if I choose to pay the Minimum Payment one month / pay less than the Interest Opt-Out amount? Will I have to pay interest from that point on?
Why do I have to pay interest on credit accounts?
What does the Interest Opt-Out Period mean?
At any time can I Opt-In / Opt-Out of Paying Interest?
Do the individual items I order have to be over a certain amount to qualify for an Interest Opt-Out Period?
Will my payment and Interest Opt-Out Period change every month?
When I return goods will my Interest Opt-Out Period and minimum payment be recalculated?
What are the Grattan Flex Account Full Payment Details?
What happens if my application is declined?
Why can I no longer purchase on my Interest Free Account?
Managing Your Account
What does 'Remember me' do
What if I forget my password?
How do I change my account details?
Why do I have an account number?
Can I manage my accounts online?
Online Statements
How can I go paperless?
How will I know my Online Statement is ready?
Returns
Do you offer free returns?
How long have I got to return a product?
How do I return my item(s) safely?
If I do not want to use your free courier service* where should I post my returns to?
Can I return items via the Post Office?
What items can I or can't I return?
What should I do if I cancel an order?
What is classed as a secure place to leave a courier return?
I have lost my Delivery Note. How do I return goods?
Can you confirm you received my return?
How are refunds credited?
How long does it take to receive a refund for returned goods?
What happens if I need to return faulty furniture?
Agents
What is a Grattan VIP and can I become one?
How do I claim Commission?
What is the Consumer Credit Act?
VIPs
What is a Grattan VIP and can I become one?
What are the Lindam Clarity Video Monitor Prize Draw Rules?
What are the Cashpot Terms and Conditions?
What are the Terms and conditions for the 10% off Spring Summer Fashion and Footwear Collections?
What are the HP Netbook prize draw rules?
What are the Philips Food Processor giveaway terms and conditions?
What are the Terms and conditions for the 10% off the Oli Sale?
Security
Staying safe online
What steps do I need to take to stay safe online?
Internet Security - FAQs
Is the site secure?
What is your data protection policy?
Can I use my credit/debit card safely on your site?
What are cookies and how do you use them?
Privacy
What is your privacy policy?
Terms and Conditions
What are the Terms & Conditions of the Free Prada Phone Give Away?
What are the Terms & Conditions for the Cosmetic bag & Jewellery Roll Offer?
What are the 20% off ladies fashion and footwear terms and conditions?
How does the £60 airtime credit voucher work for my mobile phone?
What are the Morgan Pyjama Set Giveaway rules?
What are the Find a Grattan Family Terms and Conditions?
What are the Terms & Conditions for the One-Hand Topper Mug?
What are the Vodafone Freedom Freebee Terms & Conditions?
What are the Free Mystery Gift Terms & Conditions?
What are the 20% off when you spend £450 or more on TVs / Computers / Furniture / White Goods /Fitness Equipment purchased on 2 year (104 week) or 3 year (156 week) terms Terms and Conditions?
What are the Terms & Conditions for the 20% New Customer’s Discount Offer?
What are the Terms and Conditions for Grade B Clearance products?
What are your Grattan Flex account Terms and Conditions?
What are your Terms and Conditions for the use of Offer Codes and Discounts?
What are the Terms & Conditions for Shopper Discount & Rewards / My Time Rewards?
Do your prices include VAT?
What are your Terms and Conditions for the sale of knives?
What are your pricing Terms and Conditions?
What are your Terms and Conditions for the sale of alcohol?
Buying Guides
Curtains and Blinds Buying Guide
Nursery and Baby Products Buying Guide
TV, DVD/Blue-Ray players and Home Cinema Buying Guide
Cookers and Microwave Ovens Buying Guide
Carpets Buying Guide
Fitness Buying Guide
Customer Reviews
What are Customer Reviews and how should I use them?
Website Use
How do I save the Grattan Website as a Bookmark or Favourite?
What is the Hot List and how do I use it?
How do I make sure I receive my customer emails?
What ways can I shop on this website?
What are the terms of use for this website?
Do you have any search tips?
Can I request a catalogue online?
Financial Services
What Financial Services do you offer?
Who do I contact if I want to make a claim, or check the progress of my claim, on my Product Cover, Complete Cover, Complete Care or Product and Payment Protection insurance?
Who do I need to contact if I have a query about my Product Cover, Complete Cover, Complete Care or Product and Payment Protection insurance?
Recycling
How can I recycle my packaging and old products?
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