Help

Please select from the following areas of help:

Ordering

How do I order?

How do I claim my 20% discount on my first order with you?

Are discounts shown on online orders?

Why does my discount not show on my order?

What is Quick Order?

What is a Media code?

What are Offer/Promotional codes?

How do I cancel an order?

What happens once I place my order online?

Do I need an email address to order online?

Will my order be delayed if any items are out of stock?

Will I be told if items I order are out of stock?

Can I look at the progress of my order?

Why is part of my order missing?

I forgot to use my Offer code when I placed my order. Can I still claim my discount?

The item I want has sold out. Will you get any more in?

My order is a gift for someone. Can I add gift wrapping or a message?
Delivery

How long is delivery?

Can I choose a delivery date/time?

Do you offer Next Day Delivery?

How much is delivery?

What are your furniture delivery times?

What are your Special Delivery Services?

What if I am out when my goods are delivered?

Can I have an order be delivered to a different address than my home?

Do you deliver to BFPO addresses?

Do you deliver to Ireland?

Can I change my delivery address after I have placed my order?
Buying Guides

How can I cut my electricity costs?

Car Seats Buying Guide

Fitness Buying Guide

Jewellery Buying Guide

Luggage and Travel Buying Guide

Nursery and Baby Products Buying Guide

Computers Buying Guide

TV, DVD/Blue-Ray players and Home Cinema Buying Guide

Mini & Micro Systems, MP3 Players and Digital Radio Buying Guide

Cameras and Camcorders Buying Guide

GPS Satellite Navigation Systems Buying Guide

Digital Cordless Phones Buying Guide

Indoor Lighting Buying Guide

Curtains and Blinds Buying Guide

Carpets Buying Guide

Rugs Buying Guide

Towels Buying Guide

Bedding Buyers Guide

Mattresses and Divans Buying Guide

Showers Buying Guide

Vacuum Cleaners Buying Guide

Cookers and Microwave Ovens Buying Guide

Fridges and Freezers Buying Guide

Washers and Dryers Buying Guide

Lawnmowers Buying Guide
Payment

How do I make payments to my account and can I pay my balance off in full?

Can I spread the cost of my order over a longer period?

How can I pay for my goods?

What is Mastercard SecureCode?

What is Verified by Visa?
Recycling

How can I recycle my packaging and old products?
Returns

How much are returns?

How are refunds credited?

How long does it take to receive a refund for returned goods?

What items can I or can't I return?

What is your returns policy?

Can you confirm you received my return?

How do I return an item that is over the 14 Day Home Approval Period?
Managing Your Account

What if I forget my password for Internet Account Management?

Can I manage my accounts online?

Why do I have an account number?

How do I change my account details?

What does 'remember me' do
About Us

Who are Grattan?

What is your commitment to me?

What is your Code of Practice?

Are you a member of the Mailing Preference Service?

Can you give me some corporate information?

How can I contact you for further information?

Websites we like

Is the company restructuring announced in the news in January 09 going to affect my order or my account?
Grattan Personal Promises

1. Staff who care

2. Affordable ways to pay

3. Fabulous Products

4. Sizes that fit!

5. Fantastic delivery services

6. Emergency cover

7. Peace of mind through our insurance & other financial services

8. Price Promise

9. A great website
Privacy

What is your data protection policy?

What is your privacy policy?
Security

What are cookies and how do you use them?

Can I use my credit/debit card safely on your site?

Is the site secure?
Terms and Conditions

What are substitute items?

What are your terms and conditions for the sale of knives?

What are your Recommend a Friend terms & conditions?

What are the Personal Account terms and conditions?

What are your Grattan Flex account terms and conditions?

What are your Catalogue Request terms and conditions?

What are your terms and conditions for the use of Offer Codes and Discounts?

What are your E-mail Sign-up terms and conditions?

What are your 50,000 pounds Prize Draw terms and conditions?

Do your prices include VAT?

What are your pricing terms and conditions?

What are the terms and conditions for the weekend sale?
Website Use

What are the terms of use for this website?

How do I add Grattan to my E-mail Address Book?

What is the Hot List and how do I use it?

How do I complete my order?

What ways can I shop on this website?

Do you have any search tips?
Agents

How do I claim Commission?

What is the Consumer Credit Act?

What is a Grattan VIP customer?