Please select from the following areas of help:
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- Ordering
- How do I order?
- How do I claim my 20% discount on my first order with you?
- Does my discount show on online orders?
- What is Quick Order?
- What are Offer/Promotional codes?
- What is a Media code?
- Why is part of my order missing?
- I forgot to use my Offer code when I placed my order. Can I still claim my discount?
- The item I want has sold out. Will you get any more in?
- How do I cancel an order?
- What happens once I place my order online?
- Do I need an email address to order online?
- Can I look at the progress of my order?
- Will my order be delayed if any items are out of stock?
- Will I be told if items I order are out of stock?
- My order is a gift for someone. Can I add gift wrapping or a message?
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- Delivery
- Important changes to delivery terms for customers in the Highlands/Islands and Offshore. (Excludes all fashion items).
- Do you offer FREE* standard delivery?
- Do you offer Next Day Delivery*?
- How long is delivery for fashion and footwear and how much does it cost?
- How long is delivery for jewellery, fragrances, homes and electricals and how much does it cost?
- What are your furniture delivery times?
- How long is delivery for cookers and how much does it cost?
- How long is delivery for American style fridge freezers and how much does it cost?
- How long is delivery for laundry and refrigeration and how much does it cost?
- What are your Special Delivery Services?
- Which Courier service do you use?
- Do you deliver to BFPO addresses?
- Can I change my delivery address after I have placed my order?
- Can I have an order be delivered to a different address than my home?
- What if I am out when my goods are delivered?
- What should I do if there are missing items in my delivery by courier?
- Do you deliver to Ireland?
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- Returns
- How do I return my item(s) safely?
- What items can I or can't I return?
- What is classed as a secure place to leave a courier return?
- How much are returns?
- I have lost my Delivery Note. How do I return goods?
- Can you confirm you received my return?
- How are refunds credited?
- How long does it take to receive a refund for returned goods?
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- Payment
- Can I pay by Direct Debit on my Grattan Account?
- What is Mastercard SecureCode?
- What is Verified by Visa?
- How can I pay for my goods?
- How do I make payments to my Personal Accounts and can I pay my balance off in full?
- With Grattan Flex can I spread the cost of my order over a longer period?
- What happens to my existing account balances with the Grattan Flex Account?
- With Grattan Flex, how do I know how long my Interest-Opt-Out Period is?
- How is the Grattan Flex Account different to the way I can pay now?
- How will I know what to pay with Grattan Flex?
- Why do I have to pay interest on credit accounts?
- With Grattan Flex, what happens if I miss one of the Interest Opt-Out Payments? Will I have to pay interest from that point on?
- With Grattan Flex, if I only pay my 5% minimum payment / choose not to pay my Interest Opt-Out this month, will you recalculate the Interest Opt-Out Period again over 5 / 12 months on my next statement?
- With Grattan Flex, will my Interest Opt-Out Period - 5 or 12 months - be based on items I buy or on the whole order?
- With Grattan Flex, how will I know when my Interest Opt-Out Period has changed when I make a new purchase?
- With Grattan Flex, what happens on my account if my balance drops below £500?
- With Grattan flex, will my payment and Interest Opt-Out Period change every month?
- With Grattan Flex, do the individual items I order have to be over a certain amount to qualify for an Interest Opt Out Period?
- With Grattan Flex, what does the Interest Opt Out Period mean?
- With Grattan Flex, why have you called it Interest-Opt-Out instead of Interest Free?
- With Grattan Flex, what does Interest-Opt-Out Payment mean?
- With Grattan Flex what is the minimum I can pay?
- With Grattan Flex, at any time can I Opt In / Opt Out of Paying Interest?
- With Grattan Flex, when I return goods will my Interest Opt Out Period and minimum payment be recalculated?
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- Managing Your Account
- What if I forget my password for Internet Account Management?
- Can I manage my accounts online?
- Why do I have an account number?
- How do I change my account details?
- What does 'remember me' do
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- Grattan Personal Promises
- 1. Exclusive, unique European fashion for you and your family
- 2. Friendly reliable service from staff who care
- 3. Convenient, safe and secure 24/7 shopping
- 4. Affordable payment options to suit you
- 5. Free* delivery to your door and returns back to us
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- Agents
- What is a Grattan VIP customer?
- What is the Consumer Credit Act?
- How do I claim Commission?
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- Security
- Is the site secure?
- What are cookies and how do you use them?
- Can I use my credit/debit card safely on your site?
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- Privacy
- What is your data protection policy?
- What is your privacy policy?
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- Terms and Conditions
- What are the Terms & Conditions for Shopper Discount & Rewards / My Time Rewards?
- What are the Terms & Conditions for the 15% Brand Discount?
- What are the Terms & Conditions for the 20% off Everything Discount?
- What are the Terms & Conditions For The Holiday Voucher Competition?
- What are the win your Grattan Flex Balance Terms and Conditions?
- What are the "Price Survey Questionnaire" Terms & Conditions?
- What are the Terms & Conditions for the Style File Competition?
- What are the Prize Giveaway Rules?
- What are your Grattan Flex account terms and conditions?
- What are your terms and conditions for the use of Offer Codes and Discounts?
- What are your Catalogue Request terms and conditions?
- What are your E-mail Sign-up terms and conditions?
- Do your prices include VAT?
- What are substitute items?
- What are your terms and conditions for the sale of knives?
- What are your pricing terms and conditions?
- What is your data protection policy?
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- Buying Guides
- How can I cut my electricity costs?
- Car Seats Buying Guide
- Fitness Buying Guide
- Jewellery Buying Guide
- Can I have more information about hallmarks on jewellery?
- Luggage and Travel Buying Guide
- Nursery and Baby Products Buying Guide
- Computers Buying Guide
- TV, DVD/Blue-Ray players and Home Cinema Buying Guide
- Mini & Micro Systems, MP3 Players and Digital Radio Buying Guide
- Cameras and Camcorders Buying Guide
- GPS Satellite Navigation Systems Buying Guide
- Digital Cordless Phones Buying Guide
- Indoor Lighting Buying Guide
- Curtains and Blinds Buying Guide
- Carpets Buying Guide
- Rugs Buying Guide
- Towels Buying Guide
- Bedding Buyers Guide
- Mattresses and Divans Buying Guide
- Showers Buying Guide
- Vacuum Cleaners Buying Guide
- Cookers and Microwave Ovens Buying Guide
- Fridges and Freezers Buying Guide
- Washers and Dryers Buying Guide
- Lawnmowers Buying Guide
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- Recycling
- How can I recycle my packaging and old products?
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- About Us
- Who are Grattan?
- What is your commitment to me?
- What is your Code of Practice?
- Are you a member of the Mailing Preference Service?
- Can you give me some corporate information?
- How can I contact you for further information?
- Websites we like
- Is the company restructuring announced in the news in January 09 going to affect my order or my account?
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- Website Use
- What are the terms of use for this website?
- How do I add Grattan to my E-mail Address Book?
- What is the Hot List and how do I use it?
- How do I complete my order?
- What ways can I shop on this website?
- Do you have any search tips?
